Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website 'eComnetwork.net' (the "Site") and use our software solutions and services (collectively, the "Services").

Please read this policy carefully. By accessing our Site and using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us and information about your use of our Services.

a) Information You Provide to Us:

• Business Contact Information: Name, company name, job title, email address, phone number, and mailing address when you request a demo, create an account, or contact us.
• Payment Information: Billing details, credit card numbers, and transaction history (processed securely by our third-party payment processors).
• Communications: Records of your correspondence with us, including support requests and feedback.

b) Information Collected Automatically:

• Usage Data: Information about your interaction with our Site and Services, such as your IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our Site and hold certain information to improve user experience and analyze trends.

c) Data from Third Parties:

We may receive information about you from other sources, such as business partners, data analytics providers, or publicly available sources, and combine that with information we collect directly.

3. How We Use Your Information

We use the information we collect for the following business purposes:

• To provide, operate, and maintain our Services
• To create, manage, and secure your user account
• To process transactions and send you related information, including invoices
• To communicate with you, including responding to your comments and inquiries
• To send you marketing and promotional communications (you can opt-out at any time)
• To personalize and improve your experience with our Services
• To develop new products, services, features, and functionality
• For analytics and market research to understand trends and user activity
• To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity

4. Legal Basis for Processing (GDPR Compliance)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your information is:

• Performance of a Contract: To fulfill our obligations to you under our Terms of Service
• Legitimate Interests: For our operational purposes, security, and marketing, where our interests are not overridden by your data protection rights
• Consent: Where we have obtained your clear consent (e.g., for certain marketing communications). You can withdraw consent at any time
• Legal Obligation: To comply with a legal or regulatory requirement

5. How We Share Your Information

We may share your information with:

• Service Providers: Trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service
• Business Partners: For example, with data providers or technology partners to deliver integrated solutions
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure all such transfers are governed by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your data is protected to the standards required in your home country.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us